Return and Exchange Policy
At Haus of Leisure, we want you to love your purchase. If you’re not completely satisfied, we gladly accept returns or exchanges for unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online. Please review our policy below for details.
Returns for Store Credit
- Items must be returned within 30 days from the date your order shipped.
- Returns will be issued as a Haus of Leisure E-Gift Card (store credit).
Exchanges
- Exchanges for the same item in a different size are available when requested within 30 days from the date your order shipped.
Damaged or Defective Items
- Items damaged or defective may be returned within 3 days of delivery.
- Please contact our Customer Care team at info@shophausofleisure.com to initiate the return process.
- You must include a photo of the damage/defect in your email.
- We are not responsible for damages caused by improper care, handling, or incorrect sizing.
Final Sale Items
- Final sale items cannot be returned or exchanged.
Return Shipping
- The cost of return shipping is $6.99 for any number of items.
- If you use the return label provided by Haus of Leisure, the $6.99 return shipping fee will be deducted from your store credit (E-Gift Card).
Returning a Gift
- Gift returns follow the same process as regular returns.
- The $6.99 return shipping fee will be deducted from the E-Gift Card issued for the return.
Order Modifications & Cancellations
- Orders cannot be changed, modified, or canceled after checkout.
Policy Updates & Eligibility
- Our return and exchange policy may be subject to change and applies only to purchases made directly through our official channels.
- We reserve the right to refuse exchanges if any of the above conditions are not met or if the item(s) in question are not eligible.
We value your satisfaction and aim to provide exceptional customer service. If you have any questions or concerns regarding our return and exchange policy, feel free to reach out to our Customer Care team—we're happy to assist you!
Thank you for choosing Haus of Leisure—we look forward to serving you again!