Shipping Policy
At Haus of Leisure, we strive to provide efficient and reliable shipping services to our valued customers. Please review the following information regarding our shipping policies:
Processing Time
Standard shipping orders typically take 1-3 business days to be processed and packaged before being shipped from our warehouse. Please note that processing times may vary during peak seasons or promotional periods.
Shipping Charges
Shipping charges cover the cost of order processing, item selection, packaging, transport, and handling. We may accommodate special requests, such as carrier specifications or future delivery dates, which may incur additional charges. However, we aim to keep shipping costs as reasonable as possible for our customers.
Delivery Times
While we make our best effort to provide accurate delivery estimates, please note that delivery times are not guaranteed. Factors such as specific requests (e.g., monogramming) and carrier delays may affect delivery timelines. Shipments and deliveries are conducted on weekdays only.
Free Shipping
We are pleased to offer Free Shipping on orders over $99 within the continental United States (excluding APO addresses). This promotion applies automatically at checkout and does not require a promo code.
Exclusions
- Second-day and Next-day Shipping options are currently unavailable for post office boxes.
- Standard deliveries to P.O. Boxes will be shipped via parcel post.
- If you have any questions regarding the delivery of your order, please don’t hesitate to contact us.
Additional Notes
- Shipping charges and delivery times may vary by merchandise.
Disclaimer
Haus of Leisure is not responsible for the following:
Delays with Shipping Carriers
While we strive to provide prompt shipping services, we cannot be held responsible for delays caused by USPS, FedEx, or UPS. Factors such as weather conditions, carrier issues, or other unforeseen circumstances may impact delivery times.
International Duties or Customs Charges
Customers are responsible for any duties, taxes, or customs charges incurred for international shipments. These fees are determined by the destination country's customs office and are not within our control.
Lost, Damaged, or Marked Delivered Items
In the event that an item is lost, damaged, or marked as delivered but not received, Haus of Leisure is not liable. Customers are encouraged to file a claim directly with the carrier for resolution:
- FedEx Claims: FedEx Claims Support
- UPS Claims: UPS Claims Support
- USPS Claims: USPS Claims Support
While we will do our best to assist customers in resolving any shipping-related issues, ultimate responsibility lies with the shipping carrier.
Contact Us
If you have any questions or concerns regarding our shipping policies, please reach out to our customer service team at info@shophausofleisure.com. We are here to assist you and ensure that your shopping experience with Haus of Leisureis seamless and enjoyable.
Thank you for choosing Haus of Leisure!
Shipping policy subject to change. Last updated [2025]